Shipping, Returns and Cancellations
A plain-language summary. The Rental Agreement is the binding version.
Shipping to you
- Where: anywhere in Canada except Quebec.
- When: we aim to have the camcorder arrive 2 days before your event. We ship early to leave room for delays, and we'll email you tracking when it ships.
- Cost: free, both ways.
- Book ahead: 4 to 6 weeks is ideal, especially May to October. The soonest event date you can book online is 7 days away.
When it arrives
Open the box and test the camcorder the day it arrives. If anything is missing, damaged or not working, email bookings@authenticnostalgia.com with photos within 24 hours.
Sending it back
- Pack everything into the same box, stick on the prepaid label, and drop it off by the return date in your confirmation email.
- Keep your drop-off receipt.
- Lost the label? Email us and we'll send a new one.
- Can't ship because the return date is a statutory holiday or weekend? The next business day is fine.
- Using a different carrier? You pay for it, and you need tracking and insurance.
Late, damaged or lost
- Late: $35 per day until it ships. After 5 days late, it's treated as lost.
- Damaged beyond normal wear: we'll send photos and an itemized cost before charging your saved card.
- Lost or not returned: the replacement value of $350.
Cancelling or changing your date
| When | What happens |
|---|---|
| 30+ days before the arrival date | Full refund |
| Less than 30 days before | No refund, but one free move to another date within 12 months |
| After it ships | No refund or changes |
| If we have to cancel | Full refund |
Your recap
Your edited 2–3 minute recap and your raw footage arrive by download link within 2 weeks of the camcorder reaching us. Save your own copy. We delete raw footage 12 months after delivery.